Team Lead, Customer Success, Investment Banking

Land Securities Group

Toronto, Canada
Base: cad 130,400 – 157,500; bonus/equity: variabl...
Customer success expertise
Enterprise saas/data
Financial markets solutions
The Customer Success Team Leader, Investment Banking mentors and guides a high‑performing group of CSMs, elevating their skills, execution, and client outcomes

Job Summary

  • The Customer Success Team Leader, Investment Banking mentors and guides a high‑performing group of CSMs, elevating their skills, execution, and client outcomes.
  • The role represents the Regional Managed and Partner accounts in Americas within Sales and Account Management teams and business leadership forums, joins the CSM Leadership Team (CSM LT) to shape strategic and operational priorities.
  • LSEG is committed to offering competitive compensation with an anticipated range of CAD 130,400 – 157,500, including base salary, variable compensation, and allowances.

Matching Summary

The Customer Success Team Leader, Investment Banking mentors and guides a high‑performing group of CSMs, elevating their skills, execution, and client outcomes.

Salary

Base: CAD 130,400 – 157,500; Bonus/Equity: variable compensation; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer Success Expertise
  • Enterprise SaaS/data
  • financial markets solutions
  • retention and ARR growth
  • Investment Banking workflow
  • executive stakeholders

Nice-to-have

  • develop diverse talent
  • foster trust and belonging
  • partner across the enterprise
  • enable healthy debate

Key Requirements

  • 3+ years in Customer Success
  • Leadership experience mentoring CSMs
  • Commercial Acumen
  • Communication & Influence skills

Work Rights

Not specified

Tailored Resume

Cover Letter