Xfinity Retail Service Associate

The Comcast Nbcuniversal Foundation Inc

Springfield, IL, United States
Base: $17.00; bonus/equity: commission/bonus eligi...
On-site
Customer experience
Mobile activation and support
Technical troubleshooting
Comcast is seeking a Retail Service Associate in Springfield, IL, to support customer experience through mobile activations, troubleshooting, and operational tasks. The role emphasizes teamwork and a customer-focused approach, offering a competitive salary and comprehensive benefits

Job Summary

  • The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities.
  • This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.
  • RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Matching Summary

Match Score: 85

Comcast is seeking a Retail Service Associate in Springfield, IL, to support customer experience through mobile activations, troubleshooting, and operational tasks. The role emphasizes teamwork and a customer-focused approach, offering a competitive salary and comprehensive benefits.

Salary

Base: $17.00; Bonus/Equity: Commission/Bonus eligible; Benefits: Best-in-class Benefits

Skills & Requirements

Must-have

  • Customer experience
  • Mobile activation and support
  • Technical troubleshooting
  • Operational readiness

Nice-to-have

  • Teamwork and collaboration
  • Enthusiastic learner
  • Customer confidence building

Key Requirements

  • 0-2 Years of relevant work experience
  • High School Diploma / GED

Work Rights

Not specified

Tailored Resume

Cover Letter