Directeur Service & Opération H/f Résidentiel Privé Idf
KONE
IDF, France
Team leadership and development
Safety animation and procedures
Customer relationship management
The Director Service & Operation will lead a team of Service Supervisors and manage the Service activity for their market segment, ensuring profitability and deploying company strategy
Job Summary
The Director Service & Operation will lead a team of Service Supervisors and manage the Service activity for their market segment, ensuring profitability and deploying company strategy.
Key responsibilities include team development, safety animation, customer retention, quality of execution, and financial performance management within their zone.
KONE offers opportunities for skill development and career advancement within a strong team spirit and values-based culture, recognized as a Top Employer.
Matching Summary
The Director Service & Operation will lead a team of Service Supervisors and manage the Service activity for their market segment, ensuring profitability and deploying company strategy.
Skills & Requirements
Must-have
Team leadership and development
Safety animation and procedures
Customer relationship management
Quality of service execution
Financial performance management
Nice-to-have
Continuous improvement culture
Adaptability in transformation environments
Strong communication and interpersonal skills
Network building and field feedback utilization
Key Requirements
Minimum 6 years of experience in operations or maintenance/construction team management
Higher technical education
Experience in industrial services or maintenance sector
Proven leadership and multi-site team management skills
Proficiency in safety and customer relations management