Manager, Technical Support Delivery- Talent

Workday

Costa Rica, Costa Rica
Hybrid (50% in-office)
Leading technical support teams
Customer support for enterprise software
Saas, oracle, sap, netsuite experience
Workday is seeking a Manager for Technical Support Delivery to lead a customer support team in Costa Rica. The ideal candidate will have significant experience in technical support and team management, with a focus on customer satisfaction and collaboration

Job Summary

  • Lead a Workday Applications Support team, focusing on hiring and retaining top talent while planning for future business needs.
  • Act as the escalation manager for high-impact customer issues, driving problems to resolution and managing communications internally and with clients.
  • Establish relationships with customers, collaborate with internal teams on trending issues, and ensure quality of case handling with a focus on communication and timely responses.

Matching Summary

Match Score: 85

Workday is seeking a Manager for Technical Support Delivery to lead a customer support team in Costa Rica. The ideal candidate will have significant experience in technical support and team management, with a focus on customer satisfaction and collaboration.

Skills & Requirements

Must-have

  • Leading technical support teams
  • Customer support for enterprise software
  • SaaS, Oracle, SAP, Netsuite experience
  • HCM, Talent Acquisition, Learning software experience
  • Knowledge-centered service (KCS)

Nice-to-have

  • Creative approach and eagerness to learn
  • Empowering team for autonomous success
  • Building strong customer relationships
  • Collaborating across corporate functions
  • Resilience with tight resolution timeframes

Key Requirements

  • 4+ years leading a technical team
  • 6+ years customer support engineering experience
  • Experience with enterprise software applications

Work Rights

Not specified

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