Workforce Management Senior Associate

The Allstate Corporation

Base: $17.98 - $26.16 ph; bonus/equity: not specif...
Fully remote
Process time-off requests and schedule changes
Manage agent inquiries via servicenow
Respond to agents professionally via email
This role supports contact center scheduling operations across National General and Allstate by processing time off requests and managing daily absences

Job Summary

  • This role supports contact center scheduling operations across National General and Allstate by processing time off requests and managing daily absences.
  • The position offers a strong entry step into Workforce Management with exposure to staffing needs, schedule optimization, and workforce processes.
  • Employees eligible for remote work receive a comprehensive technology setup including a laptop, monitors, headset, and monthly connectivity reimbursement.

Matching Summary

This role supports contact center scheduling operations across National General and Allstate by processing time off requests and managing daily absences.

Salary

Base: $17.98 - $26.16 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive technology setup and connectivity reimbursement for remote workers

Skills & Requirements

Must-have

  • Process time-off requests and schedule changes
  • Manage agent inquiries via ServiceNow
  • Respond to agents professionally via email
  • Maintain high accuracy in data entry
  • Meet ticketing service level agreements

Nice-to-have

  • Experience with Verint workforce management systems
  • Familiarity with ServiceNow or similar tools
  • Contact center or workforce operations experience
  • Data-minded and tech-savvy mindset
  • Interest in optimizing processes

Key Requirements

  • Strong attention to detail for repetitive high-volume work
  • Excellent written and verbal communication skills
  • Ability to prioritize multiple tasks and meet deadlines
  • Comfort navigating grey areas with good judgment

Work Rights

Not specified

Tailored Resume

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