Customer Success Associate - Mexico City (hybrid)

Clara Instituicao de Pagamento Ltda

Mexico City, Mexico
On-site
2-3 years customer success experience
Background in fintech or banking
Proficiency with hubspot crm
You will manage a portfolio of accounts to ensure clients get the most value from Clara's platform while acting as their trusted advisor

Job Summary

  • You will manage a portfolio of accounts to ensure clients get the most value from Clara's platform while acting as their trusted advisor.
  • The role requires driving customer retention, identifying growth opportunities, and delivering a seamless experience from onboarding through renewal.
  • Clara is the fastest-growing company in Latin America, offering a fast-paced environment to accelerate your career alongside a passionate team.

Matching Summary

You will manage a portfolio of accounts to ensure clients get the most value from Clara's platform while acting as their trusted advisor.

Skills & Requirements

Must-have

  • 2-3 years Customer Success experience
  • Background in fintech or banking
  • Proficiency with Hubspot CRM
  • Interest in AI tools for automation
  • Working proficiency in English and Spanish

Nice-to-have

  • Independent analytical skills using spreadsheets
  • Experience with Metabase analytics
  • Familiarity with product usage monitoring
  • Strategic thinking for process improvements
  • Good sense of humor

Key Requirements

  • 2-3 years experience in Customer Success or Account Management
  • Background in fintech, banking, SaaS, or financial services
  • Bilingual in English and Spanish

Work Rights

Not specified

Tailored Resume

Cover Letter