Tech Svc Desk

Unisys UK

Citynet, , UK
Support of hardware and software
Client and cots applications support
Network and user administration
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests

Job Summary

  • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
  • Escalates complex problems to other resolver teams or vendors.
  • Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

Matching Summary

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.

Skills & Requirements

Must-have

  • support of hardware and software
  • client and COTS applications support
  • network and user administration
  • problem solving and analytical skills
  • escalation to resolver teams or vendors

Nice-to-have

  • support L1 agents
  • judgment based on experience
  • handling moderately complex questions

Key Requirements

  • High School Diploma or GED
  • 1-2 years experience in area of responsibility
  • May require technical certification or Associate Degree

Work Rights

Not specified

Tailored Resume

Cover Letter