Customer Experience Coordianator

Marshalls

Jacksonville, IL, USA
Base: $16.00 to $16.50 ph; bonus/equity: not speci...
Excellent customer experience
Front of store operations
Customer service promotion
Responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store, ensuring prompt, courteous customer service and promotion of loyalty programs

Job Summary

  • Responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store, ensuring prompt, courteous customer service and promotion of loyalty programs.
  • You will lead by example by engaging and interacting with all customers, maintaining a clean and organized store, and role-modeling outstanding customer service.
  • Benefits include associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, and referral bonuses.

Matching Summary

Responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store, ensuring prompt, courteous customer service and promotion of loyalty programs.

Salary

Base: $16.00 to $16.50 per hour; Bonus/Equity: Not specified; Benefits: Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and potential for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, adoption assistance.

Skills & Requirements

Must-have

  • excellent customer experience
  • front of store operations
  • customer service promotion
  • store cleanliness and organization
  • loyalty program promotion
  • associates training and mentoring

Nice-to-have

  • positive internal and external customer experience
  • culture of honesty and integrity
  • safety awareness
  • team player
  • attention to detail

Key Requirements

  • 1 year retail experience
  • 6 months leadership experience
  • flexible schedule availability
  • strong merchandising techniques understanding
  • ability to multi-task
  • strong communication and organizational skills

Work Rights

Not specified

Tailored Resume

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