Onsite Technical Support

EML

Adelaide, Australia
Not specified; generous discounts from over 350 re...
Fully remote
Second-level technical support
Windows 11 and linux endpoints
Microsoft 365 administration
This role provides second-level technical support as a single point of contact for customers in a fast-paced environment

Job Summary

  • This role provides second-level technical support as a single point of contact for customers in a fast-paced environment.
  • The company fosters a learning culture with over 4,000 dedicated employees focused on helping people return to work.
  • Benefits include flexible work options, comprehensive health insurance, gym membership discounts, and up to 16 weeks of paid parental leave.

Matching Summary

This role provides second-level technical support as a single point of contact for customers in a fast-paced environment.

Salary

Not specified; Generous discounts from over 350 retailers; Annual company incentive scheme plus salary reviews

Skills & Requirements

Must-have

  • Second-level technical support
  • Windows 11 and Linux endpoints
  • Microsoft 365 administration
  • Active Directory and SCCM
  • MDM and VPN troubleshooting

Nice-to-have

  • Strong communication skills
  • Customer-centric environment
  • Team mentoring capability
  • Flexible work arrangements
  • Diverse collaborative culture

Key Requirements

  • Minimum 3 years hands-on IT support experience
  • Full Australian working rights without restriction
  • ITIL v4 certification essential
  • CompTIA A+ or Microsoft 365 Administration preferred

Work Rights

Must have full Australian working rights without restriction

Tailored Resume

Cover Letter