Customer Satisfaction Representative

Driveway

Medford, OR, USA
Base: $20.00-$22.00; bonus/equity: not specified; ...
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Customer satisfaction improvement initiatives
Liaison between dealership and customers
Continuous improvement plans
** Driveway is seeking a Customer Satisfaction Representative to enhance customer satisfaction processes and serve as a liaison between the dealership and customers. The role emphasizes effective communication, attention to detail, and continuous improvement initiatives, with a focus on customer feedback and concerns. **

Job Summary

  • As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
  • Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
  • We offer best in class industry benefits including competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.

Matching Summary

Match Score: 75

** Driveway is seeking a Customer Satisfaction Representative to enhance customer satisfaction processes and serve as a liaison between the dealership and customers. The role emphasizes effective communication, attention to detail, and continuous improvement initiatives, with a focus on customer feedback and concerns. **

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Customer satisfaction improvement initiatives
  • Liaison between dealership and customers
  • Continuous improvement plans
  • Follow up with customers within 48 hours
  • Track and trend customer concerns
  • FreshDesk Omni Program
  • Collaborate with Reputation and Brand Team

Nice-to-have

  • Attention to detail
  • Sense of urgency
  • Positive attitude
  • Team player

Key Requirements

  • Warranty Claims or Collections experience highly preferred
  • Basic computer skills
  • High School graduate or equivalent
  • 18 years or older required

Work Rights

Not specified

Tailored Resume

Cover Letter