You will be responsible for providing global HR service center support, ensuring inquiries are managed according to service level agreements and policies
Job Summary
You will be responsible for providing global HR service center support, ensuring inquiries are managed according to service level agreements and policies.
Act as a dedicated point of contact for staff, managers, and local HR, processing HR transactions according to global processes and compliance.
Develop and maintain the knowledge database, identify improvements in Tier 0 knowledge articles, and support managers and HR on Workday transactions.
Matching Summary
You will be responsible for providing global HR service center support, ensuring inquiries are managed according to service level agreements and policies.
Skills & Requirements
Must-have
Global HR service center support
Tier 1 customer experience
ServiceNow case management system
Workday transactions and data audits
Maintain knowledge database
Nice-to-have
Collaborate across Coe's and HR teams
Identify improvements and optimizations
Building strong stakeholder relationships
Key Requirements
4 to 6 years experience in Tier 1 HR operations
Case management experience
Workday data administration
Strong English verbal and written communication skills