Customer Experience Advisor | S1 | Retail Banking | Shipley Branch

Santander UK

Shipley, United Kingdom
Base: £25,000.00 - £31,579.00 py; bonus/equity: no...
Proven customer service experience face-to-face or telephony
Effective communication skills to understand customer needs
Ability to work flexible rota monday to saturday
The role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions and queries

Job Summary

  • The role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions and queries.
  • Santander is evolving into a technology-driven organization where employees are expected to embrace innovation and challenge what's possible.
  • Employees receive competitive benefits including an 8% pension contribution, 25 days' holiday, and access to discounted healthcare and wellbeing programs.

Matching Summary

The role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions and queries.

Salary

Base: £25,000.00 - £31,579.00 per annum; Bonus/Equity: Not specified; Benefits: 8% pension contribution, 25 days holiday, health insurance, share plans

Skills & Requirements

Must-have

  • Proven customer service experience face-to-face or telephony
  • Effective communication skills to understand customer needs
  • Ability to work flexible rota Monday to Saturday

Nice-to-have

  • Desire to go above-and-beyond for customers
  • Flexible can-do approach to team working
  • Openness to broad range of activities outside standard expectations

Key Requirements

  • Right to work in the UK required
  • No specific degree mentioned but professional experience required

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter