DXC Technology is seeking a Call Center Supervisor to lead a team of Customer Service Representatives in the insurance and financial services sector. This hybrid role emphasizes service excellence, compliance with regulatory standards, and the development of a high-performance team
Job Summary
The role involves leading a team of Customer Service Representatives to deliver exceptional support for insurance and financial services operations.
Candidates must ensure strict adherence to regulatory standards including FINRA guidelines and internal audit requirements.
This fully remote position requires the ability to manage complex customer escalations while maintaining data integrity in CRM systems.
Matching Summary
Match Score: 85
DXC Technology is seeking a Call Center Supervisor to lead a team of Customer Service Representatives in the insurance and financial services sector. This hybrid role emphasizes service excellence, compliance with regulatory standards, and the development of a high-performance team.
Skills & Requirements
Must-have
3-5 years customer service experience
Leadership and coaching skills
Knowledge of financial regulations
CRM system proficiency
High-volume environment management
Nice-to-have
Active FINRA licenses (Series 6/7)
Experience with securities regulations
Strong communication skills
Adaptability to time zones
Key Requirements
Bachelor's degree in Business Administration or related field
Minimum 3-5 years in customer service within insurance or finance
Proven leadership experience with team development track record
Understanding of financial services regulations and compliance