Smit Service Desk Tier 1 Technician

Leidos UK

Norfolk, VA, United States
Pyy range - the leidos pyy range for this job leve...
Hardware and network problem resolution
Diagnose and guide users
Automated information systems analysis
This team provides Tier I technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions

Job Summary

  • This team provides Tier I technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions.
  • Demonstrate critical thinking skills to quickly understand complex systems and work on many tasks simultaneously in a high-pressure environment.
  • At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it.

Matching Summary

This team provides Tier I technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions.

Salary

Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Skills & Requirements

Must-have

  • hardware and network problem resolution
  • diagnose and guide users
  • automated information systems analysis
  • prioritize tasks efficiently
  • resolve problems independently
  • excellent phone and email support

Nice-to-have

  • disrupt, provoke, and refuse to fail
  • proactive learner
  • strengthen peer mentoring skills
  • critical thinking skills
  • high-pressure environment

Key Requirements

  • High school education or equivalent
  • 1-3 years general experience
  • CompTIA Network+, A+, or Security+CE
  • US Citizen
  • active interim or secret clearance

Work Rights

Must have active interim or secret clearance

Tailored Resume

Cover Letter