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Santander Consumer Bank is seeking a Service Delivery Lead to join their Operations team in Boadilla Del Monte, Spain. The ideal candidate will have a strong background in service delivery and IT operations, and will be responsible for managing service level agreements and ensuring high-quality service delivery.
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Job Summary
This role is responsible for coordinating internal teams, managing service level agreements (SLAs), and acting as the primary point of contact for service-related inquiries and issues.
You will help the Operations team achieve roadmap objectives and provide strategic insights on industry best practices and you will drive the implementations to resolution.
The vacancies will be fully remote based out of either the Spain, Portugal or the Netherlands.
Matching Summary
Match Score: 75
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Santander Consumer Bank is seeking a Service Delivery Lead to join their Operations team in Boadilla Del Monte, Spain. The ideal candidate will have a strong background in service delivery and IT operations, and will be responsible for managing service level agreements and ensuring high-quality service delivery.
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Skills & Requirements
Must-have
Service Delivery/Management
Monitor and Manage KPI/SLA
Incident & Escalation Management
Reporting & Communication
Coordination & Relationship Management
Proficiency with service management tools (Jira)
Nice-to-have
Fast-paced challenges
Curious mindset
Respectful and empowering culture
Global platform operations
Key Requirements
Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
Experience in service delivery, IT operations, or client services
Familiarity with ITIL frameworks or service management best practices
Experience with incident management and escalation processes