Customer Experience Partner - Ocean

A.P. Moller - Maersk

Customer issue resolution
Proactive customer communication
End-to-end ownership
Be accessible to customers through addressing incoming calls and proactive outgoing calls/ mails and face to face customer reviews

Job Summary

  • Be accessible to customers through addressing incoming calls and proactive outgoing calls/ mails and face to face customer reviews.
  • Build strong and lasting relationships with customers and provide second-to-none customer service which reflects in customer loyalty.
  • Increase share of wallet of customers through outstanding client servicing and drive inland solutions.

Matching Summary

Be accessible to customers through addressing incoming calls and proactive outgoing calls/ mails and face to face customer reviews.

Skills & Requirements

Must-have

  • Customer issue resolution
  • Proactive customer communication
  • End-to-end ownership
  • Drive inland solutions
  • Continuous improvement focus

Nice-to-have

  • Passion to delight the customer
  • Handle complaints with a smile
  • Build long-term relationships
  • Embrace different styles of thinking

Key Requirements

  • 2-3 years work experience
  • Customer Service roles experience
  • Shipping/logistics experience preferred
  • Excellent written and oral communication
  • Ability to manage change and ambiguity

Work Rights

Not specified

Tailored Resume

Cover Letter