The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, ensuring effective management and delivery of program services with high-quality customer service
Job Summary
The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, ensuring effective management and delivery of program services with high-quality customer service.
This role involves acting as a patient advocate, exploring funding options, and coordinating services for prompt and continued access to therapy, including self-injection training.
Shoppers Drug Mart offers competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, and Employee share ownership plan.
Matching Summary
The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, ensuring effective management and delivery of program services with high-quality customer service.
Salary
Base: $52,000.00 - $71,500.00 per year; Bonus/Equity: Not specified; Benefits: Great benefit package
Skills & Requirements
Must-have
Bilingualism (French & English) required
Customer service experience
Patient advocacy
Reimbursement process knowledge
Medication delivery coordination
Nice-to-have
Action oriented and tactful
Open-minded and responsive to change
Team-based environment
Attention to detail and sound judgement
Key Requirements
2-3 years customer service/call centre experience
Bilingualism (French & English) required
Computer skills in Windows with MS Office
Experience with customer relationship database (asset)