Senior Business Analyst

ServiceTitan

Base: $94,700 - $126,700 usd; bonus/equity: annual...
3+ years business operations experience in saas
Strong salesforce knowledge and best practices
Process mapping and workflow documentation
This role involves acting as a strategic partner to identify business problems and propose scalable processes across the customer journey

Job Summary

  • This role involves acting as a strategic partner to identify business problems and propose scalable processes across the customer journey.
  • The company offers comprehensive benefits including 100% employer-paid medical options, fertility services up to $20k, and flexible time off.
  • Candidates will lead initiatives from ideation to execution, utilizing data-driven insights to drive ongoing improvements in integrated systems.

Matching Summary

This role involves acting as a strategic partner to identify business problems and propose scalable processes across the customer journey.

Salary

Base: $94,700 - $126,700 USD; Bonus/Equity: Annual bonus and equity included; Benefits: Comprehensive health, wellness, and parental leave support

Skills & Requirements

Must-have

  • 3+ years business operations experience in SaaS
  • Strong Salesforce knowledge and best practices
  • Process mapping and workflow documentation
  • Writing technical user stories and requirements
  • Leading User Acceptance Testing (UAT)
  • Managing complex projects with minimal supervision

Nice-to-have

  • Experience with Gainsight, Salesloft, or Smartsheet
  • Proactive communication and critical thinking skills
  • Self-starter with ability to navigate ambiguity
  • Participation in Agile SDLC events like stand-ups
  • Cross-functional collaboration and stakeholder alignment

Key Requirements

  • Bachelor's degree in CS, CIS, Business Management, or related field (favorable)
  • 3+ years of related work experience in business operations within SaaS
  • Demonstrated experience leading cross-functional initiatives with measurable outcomes

Work Rights

Not specified

Tailored Resume

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