The Client Success Manager is responsible for overall accountability for effective and efficient admin and payroll management, ensuring adherence to client Service Level Agreements and Pricing Schedules
Job Summary
The Client Success Manager is responsible for overall accountability for effective and efficient admin and payroll management, ensuring adherence to client Service Level Agreements and Pricing Schedules.
Key responsibilities include managing recruitment, induction, payroll distribution, data integrity, and ensuring compliance with all regulatory and legislative requirements.
This role also involves establishing and maintaining strong client relationships, managing teams, handling disciplinary issues, and fostering a positive and productive work environment.
Matching Summary
The Client Success Manager is responsible for overall accountability for effective and efficient admin and payroll management, ensuring adherence to client Service Level Agreements and Pricing Schedules.
Skills & Requirements
Must-have
Client Service Level Agreements
Payroll procedures and deadlines
Reporting on daily fill rate
On-time and accurate invoice delivery
Manage disciplinary enquiries
Establish positive work environment
Nice-to-have
Develop awareness of client future needs
Drive transformation within team
Talent development and succession plan
Key Requirements
TES experience preferred
Business development or sales experience
Grade 12 NQF Level 5 qualification
Degree in Business, HR or related field (preferred)