Member Experience Supervisor

BJ's Wholesale Club

Starting from $20.00; not specified; comprehensive...
Open availability including weekends
Lead front end leads and cashiers
Enforce gold standards compliance
The Member Experience Supervisor provides leadership within the club to drive performance and ensure a positive member service experience

Job Summary

  • The Member Experience Supervisor provides leadership within the club to drive performance and ensure a positive member service experience.
  • Team members receive comprehensive benefits including weekly pay, free memberships, and a 401(k) plan with company match.
  • The role requires open availability to work any day of the week between 7am and 11pm, including Saturdays and Sundays.

Matching Summary

The Member Experience Supervisor provides leadership within the club to drive performance and ensure a positive member service experience.

Salary

Starting from $20.00; Not specified; Comprehensive benefits package included

Skills & Requirements

Must-have

  • Open availability including weekends
  • Lead Front End Leads and Cashiers
  • Enforce GOLD standards compliance
  • Manage scheduling and staffing levels
  • Drive membership acquisition goals

Nice-to-have

  • Strong business acumen and data skills
  • Experience in big box wholesale retail
  • Ability to foster inclusive culture
  • Strategic thinking for growth
  • Conflict resolution capabilities

Key Requirements

  • 2 years customer service or sales experience preferred
  • High school diploma or equivalent
  • At least 18 years of age
  • Basic computer knowledge required
  • Must maintain all training certifications

Work Rights

Not specified

Tailored Resume

Cover Letter