Lead Executive - Centre For Service Excellence

Singapore Government (SGGOVTERP)

Singapore, Singapore
Onsite
Customer journey mapping
Service design projects
Process improvement leadership
The role focuses on ensuring optimum service experiences for learners, industry partners, and the public at NYP

Job Summary

  • The role focuses on ensuring optimum service experiences for learners, industry partners, and the public at NYP.
  • Candidates will lead end-to-end service design projects including customer journey mapping and prototyping new service designs.
  • The position requires translating customer insights into actionable problem statements to drive organizational learning and process standardization.

Matching Summary

The role focuses on ensuring optimum service experiences for learners, industry partners, and the public at NYP.

Skills & Requirements

Must-have

  • Customer journey mapping
  • Service design projects
  • Process improvement leadership
  • Stakeholder management
  • Workshop facilitation

Nice-to-have

  • Data analytics with Power BI
  • Excel reporting skills
  • Co-creation experience
  • Internal capability building
  • Strong communication skills

Key Requirements

  • 3-5 years of experience in customer-facing service roles
  • Qualification in UX Design, Service Design or related field
  • Experience with data analytics tools like Excel or Power BI

Work Rights

Not specified

Tailored Resume

Cover Letter