Sr. Sales Support Specialist

Carnegie Mortgage Partners LLC

Fort Washington, PA, United States
Mavent issue resolution
Tcpa policy adherence
Underwriting submissions
The Sr Sales Support Specialist provides support to the DTC Call Center staff and senior management through a variety of day-to-day activities, including guidance on processing applications and workflow issues

Job Summary

  • The Sr Sales Support Specialist provides support to the DTC Call Center staff and senior management through a variety of day-to-day activities, including guidance on processing applications and workflow issues.
  • This position is responsible for end-to-end assessments that identify operational and regulatory risks, as well as operational process gaps, and assists in developing and maintaining related processes and policies.
  • Company benefits include medical, dental, and vision insurance, a 401(k) with employer match, and various programs focused on employee well-being and community involvement.

Matching Summary

The Sr Sales Support Specialist provides support to the DTC Call Center staff and senior management through a variety of day-to-day activities, including guidance on processing applications and workflow issues.

Skills & Requirements

Must-have

  • Mavent issue resolution
  • TCPA policy adherence
  • Underwriting submissions
  • Process and policy gap identification
  • System and process testing

Nice-to-have

  • Energetic and inquisitive
  • Quick learner takes initiative
  • Cross-functional matrix environment
  • Superior service delivery

Key Requirements

  • NMLS license required
  • High School Diploma or equivalent
  • Minimum 5 years mortgage industry experience
  • Basic computer and Microsoft Office skills

Work Rights

Not specified

Tailored Resume

Cover Letter