Customer Specialist (Call Centre, Service, Spare Parts) JAC
OAKTREE CONSULTING
Singapore, Singapore, Singapore
Not specified; not specified; not specified
Not specified
Handle customer queries via phone email social media live chat
Log interactions accurately in crm system
Process local and export spare part orders
Oaktree Consulting is seeking a Customer Specialist to manage inquiries through various communication channels, ensuring timely and effective resolution. The role requires customer service experience and strong interpersonal skills, with training provided for specific job functions
Job Summary
The role involves resolving all customer queries received through multiple channels including phone, email, social media, and live chats effectively.
Employees are responsible for logging all customer service requests and follow-ups into the CRM system accurately and timely.
The position includes assisting with spare parts inventory management and generating regular reports for business units and heads of departments.
Matching Summary
Match Score: 75
Oaktree Consulting is seeking a Customer Specialist to manage inquiries through various communication channels, ensuring timely and effective resolution. The role requires customer service experience and strong interpersonal skills, with training provided for specific job functions.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Handle customer queries via phone email social media live chat
Log interactions accurately in CRM system
Process local and export spare part orders
Generate weekly and monthly customer service reports
Manage spare parts inventory
Nice-to-have
Positive mindset with can-do attitude
Experience in call centre or banking environment
Excellent phone etiquette and interpersonal skills
Proficiency in Microsoft Excel Word PowerPoint
Experience with SAP software
Key Requirements
Experience in Call Centre Banking or Customer Service environment