Operations Enablement Manager (disputes Management)

Affirm

Remote, US
Base: $160,000 - $210,000 (ca, wa, ny, nj, ct); ba...
Remote
Scalable servicing experiences
Operational readiness
Cross-functional initiatives
Define and execute strategies that enable servicing operations to grow efficiently while maintaining exceptional customer and merchant outcomes

Job Summary

  • Define and execute strategies that enable servicing operations to grow efficiently while maintaining exceptional customer and merchant outcomes.
  • Lead complex cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities.
  • Affirm covers all premiums for all levels of coverage for you and your dependents for health care coverage.

Matching Summary

Define and execute strategies that enable servicing operations to grow efficiently while maintaining exceptional customer and merchant outcomes.

Salary

Base: $160,000 - $210,000 (CA, WA, NY, NJ, CT); Base: $142,000 - $192,000 (all other U.S. states); Equity Grade: 6; Benefits: 100% subsidized medical coverage, dental and vision for you and your dependents, monthly stipends for health, wellness and tech spending

Skills & Requirements

Must-have

  • Scalable servicing experiences
  • Operational readiness
  • Cross-functional initiatives
  • Program roadmaps and execution
  • Stakeholder engagement and governance
  • Risk and issue resolution
  • Lean Six Sigma methodologies
  • Knowledge management systems

Nice-to-have

  • Data-driven leader
  • Thrives in complex environments
  • Passionate about building experiences

Key Requirements

  • 7+ years program management or product operations
  • 3+ years fintech or financial institution
  • 3+ years scaling operations
  • Subject matter expert on financial regulations
  • Deep understanding of dispute management rules
  • Certification in Six Sigma, Project Management or Design Thinking
  • Experience implementing knowledge management and training platforms
  • Experience building workflows in regulatory environment

Work Rights

Not specified

Tailored Resume

Cover Letter