Service Delivery Manager

Eviden

Les Clayes-sous-Bois, France
Not specified
Linux production environments
High-performance computing (hpc)
Critical mission systems
Eviden is seeking a Service Delivery Manager to oversee client relations and ensure quality service delivery within their high-performance computing (HPC) infrastructure. The ideal candidate will have a strong background in Linux systems and critical infrastructure management, along with excellent interpersonal and leadership skills

Job Summary

  • As a Service Delivery Manager, you will be the primary point of contact for clients and ensure the quality of service delivered on their High-Performance Computing (HPC) infrastructures.
  • You will coordinate technical aspects, client satisfaction, and contractual follow-up to guarantee optimal operation of supercomputers and associated services.
  • The role involves managing operational aspects, continuous improvement, and reporting on incidents and quality indicators.

Matching Summary

Match Score: 85

Eviden is seeking a Service Delivery Manager to oversee client relations and ensure quality service delivery within their high-performance computing (HPC) infrastructure. The ideal candidate will have a strong background in Linux systems and critical infrastructure management, along with excellent interpersonal and leadership skills.

Skills & Requirements

Must-have

  • Linux production environments
  • High-Performance Computing (HPC)
  • Critical mission systems
  • Service Level Agreements (SLAs)
  • Incident escalation procedures
  • Technical and contractual follow-up

Nice-to-have

  • Client relationship management
  • Continuous process improvement
  • Leadership and transversal influence
  • Adaptability and professionalism

Key Requirements

  • Bac+2 to Bac+5 in IT, systems, or networks
  • Proven experience in Linux production environments
  • Experience in HPC or critical infrastructures
  • Knowledge of fast networks (Infiniband, Omni-Path)
  • Knowledge of parallel storage (GPFS, Lustre)
  • Knowledge of HPC ecosystem (MPI, Slurm)

Work Rights

Not specified

Tailored Resume

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