Royal Service Agent

Hotel Chadstone Melbourne MGallery

Cairo, Egypt
On-site
Fluency in english communication
Proficiency with micros-fidelio opera
Strong telephone manners
As a Royal Service Agent, you will be the friendly voice and organized coordinator who ensures every guest inquiry is handled with care and every message reaches its destination promptly

Job Summary

  • As a Royal Service Agent, you will be the friendly voice and organized coordinator who ensures every guest inquiry is handled with care and every message reaches its destination promptly.
  • This position offers an exciting opportunity to develop your skills in a fast-paced, collaborative environment where your attention to detail and passion for guest satisfaction truly matter.
  • Employee benefits include discounted rates at Accor worldwide, learning programs through their Academies, and opportunities to develop talent and grow within the property and globally.

Matching Summary

As a Royal Service Agent, you will be the friendly voice and organized coordinator who ensures every guest inquiry is handled with care and every message reaches its destination promptly.

Skills & Requirements

Must-have

  • Fluency in English communication
  • Proficiency with Micros-Fidelio Opera
  • Strong telephone manners
  • Ability to handle multiple priorities
  • Flexible shift availability
  • Customer-focused mindset

Nice-to-have

  • Strong interpersonal skills
  • Attention to detail
  • Professional grooming and presentation
  • Passion for guest service
  • Collaborative team environment

Key Requirements

  • Minimum 1 year switchboard or front office experience
  • OR minimum 8 months administrative experience
  • Fluency in English verbal and written
  • Proficiency with Front Office systems
  • Ability to work flexible shifts including nights
  • Legal work authorization in Egypt

Work Rights

Must be legally permitted to work in Egypt

Tailored Resume

Cover Letter