Sr. Customer Success Manager

Genesys

Not specified; not specified; not specified
Hybrid
8+ years technology field experience
Enterprise account management background
Consultative customer interaction approach
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through AI-powered platforms

Job Summary

  • Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through AI-powered platforms.
  • As a Senior Customer Success Manager, you will partner with enterprise customers to define and execute their CX transformation journey while driving adoption, retention, and expansion.
  • The role requires managing a portfolio of enterprise customers as their primary business point of contact with high-touch engagement throughout their CX journey.

Matching Summary

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through AI-powered platforms.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 8+ years technology field experience
  • Enterprise account management background
  • Consultative customer interaction approach
  • Fluent Japanese and business English
  • Legal work authorization in Japan

Nice-to-have

  • Call center or BPO environment experience
  • Proactive initiative mindset
  • Cross-functional team leadership
  • Strong presentation skills
  • High willingness to learn new technologies

Key Requirements

  • Bachelor's Degree in tech or business field
  • 8+ years experience in technology-related field
  • Native/Fluent Japanese language proficiency
  • Business level English language proficiency
  • Must be legally permitted to work in Japan

Work Rights

Must be legally permitted to work in Japan

Tailored Resume

Cover Letter