Respond to customer requests via calls, chats, tickets
Execute hr processes using case management and telephony
The Human Resources Customer Care Representative will help build a people-first culture that delivers business results
Job Summary
The Human Resources Customer Care Representative will help build a people-first culture that delivers business results.
This hybrid role requires 3 days in office and 2 days work from home, providing expert HR consultation and day-to-day support.
Responsibilities include responding to customer requests, guiding associates and managers, and adhering to company safety, integrity, and code of conduct policies.
Matching Summary
The Human Resources Customer Care Representative will help build a people-first culture that delivers business results.
Skills & Requirements
Must-have
HR consultation to management and employees
Respond to customer requests via calls, chats, tickets
Execute HR processes using case management and telephony
Bilingual proficiency in English and Spanish
Hybrid work model with office and remote days
Confidentiality and discretion handling sensitive information
Nice-to-have
Emotional intelligence and empathy
Resourcefulness in finding answers quickly
Adaptable to different customer types and situations
Technologically savvy to improve and automate activities
Executive presence delivering high touch support
Knowledge of Workday and/or Neocase
Key Requirements
Bachelor’s degree in business or HR
3-5 years experience in HR or customer service or HR service delivery