Senior Customer Service Representative

BP Retail UK

Pune, India
Hybrid
12 months customer service experience
Telephone and written enquiry handling
Sap or siebel system proficiency
The role supports BP's ambition to be a net zero company by 2050 through efficient business processes

Job Summary

  • The role supports BP's ambition to be a net zero company by 2050 through efficient business processes.
  • Senior Customer Facing CSRs act as the primary point of contact for Key Customers via telephone and email.
  • Employees will leverage deep understanding of key account customers to resolve advanced issues and ensure high first-contact resolution.

Matching Summary

The role supports BP's ambition to be a net zero company by 2050 through efficient business processes.

Skills & Requirements

Must-have

  • 12 months customer service experience
  • Telephone and written enquiry handling
  • SAP or Siebel system proficiency

Nice-to-have

  • Key Account customer management
  • Process improvement mindset
  • Strong problem-solving abilities

Key Requirements

  • A Level education or equivalent
  • Minimum 12 months prior customer service experience

Work Rights

Not specified

Tailored Resume

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