Windows server administration and gpo troubleshooting
The role involves leading a dedicated team focused on systematically eliminating root causes of poor Citrix logon times and application performance for healthcare clients
Job Summary
The role involves leading a dedicated team focused on systematically eliminating root causes of poor Citrix logon times and application performance for healthcare clients.
You will build a culture of proactive ownership where the team uses data-driven methodologies and AI tools to drive measurable customer experience improvements.
Success is defined by establishing a clear operating rhythm within 90 days and demonstrating measurable reductions in logon times across the customer base within 6 months.
Matching Summary
The role involves leading a dedicated team focused on systematically eliminating root causes of poor Citrix logon times and application performance for healthcare clients.
Skills & Requirements
Must-have
5+ years people management experience
Citrix Virtual Apps and Desktops expertise
Windows Server administration and GPO troubleshooting
Data analysis with Power BI and Logic Monitor
Experience managing teams across multiple customers
Nice-to-have
Strong communication skills for business impact narratives
Experience in regulated healthcare IT environments
Ability to balance quick wins against systemic changes
Proactive ownership culture building
Curiosity and relentless improvement mindset
Key Requirements
5+ years people management experience
5+ years hands-on Citrix technical experience
Strong working knowledge of Windows Server and GPO
Demonstrated ability to drive improvement through data analysis