Customer Success Manager

Mindbody

Brazil
On-site
3+ years customer success experience
Smb customer health management
Churn mitigation and growth identification
The role focuses on driving engagement and maximizing customer value through meaningful software adoption and scaled training programs

Job Summary

  • The role focuses on driving engagement and maximizing customer value through meaningful software adoption and scaled training programs.
  • Candidates will manage the health and success of SMB customers from go-live through renewal using a digitally enabled proactive model.
  • The position requires partnering with cross-functional teams to share learnings and strengthen the overall customer experience.

Matching Summary

The role focuses on driving engagement and maximizing customer value through meaningful software adoption and scaled training programs.

Skills & Requirements

Must-have

  • 3+ years customer success experience
  • SMB customer health management
  • Churn mitigation and growth identification
  • Cross-functional collaboration skills
  • Consultative conversation facilitation

Nice-to-have

  • Salesforce or Gainsight knowledge
  • Scalable digital enablement model
  • Data-driven client health forecasting
  • Webinar and virtual session delivery
  • Empathy in challenging conversations

Key Requirements

  • 3+ years relevant experience in customer success, sales, or account management
  • Working knowledge of Salesforce and/or Gainsight (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter