Service Operations Administrator

Carl Zeiss Pty Ltd

Dublin, CA, United States
Base: $29.00 - $37.00ph; bonus/equity: performance...
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Service transaction auditing
Ticket creation and handling
Customer master data maintenance
** Carl Zeiss Pty Ltd is seeking a Service Operations Administrator in Dublin, CA, responsible for managing service tickets, coordinating with various departments, and ensuring customer service excellence. The role requires strong organizational and communication skills while offering a competitive salary and robust benefits. **

Job Summary

  • The Service Operations Administrator will be responsible for all non-triaged ticket creation/handling, along with the auditing of all service transactions related to the support of customers.
  • This role involves managing coordination with logistics partners, monitoring stock volume and returns, and maintaining cross-functional partnerships with multiple departments.
  • ZEISS offers robust benefits, including medical plans, a retirement savings plan, and paid time off.

Matching Summary

Match Score: 75

** Carl Zeiss Pty Ltd is seeking a Service Operations Administrator in Dublin, CA, responsible for managing service tickets, coordinating with various departments, and ensuring customer service excellence. The role requires strong organizational and communication skills while offering a competitive salary and robust benefits. **

Salary

Base: $29.00 - $37.00/hour; Bonus/Equity: Performance Bonus eligible; Benefits: Medical, Vision, Dental, 401k Matching, PTO

Skills & Requirements

Must-have

  • Service transaction auditing
  • Ticket creation and handling
  • Customer master data maintenance
  • Cross-functional collaboration
  • Logistics partner coordination

Nice-to-have

  • Adaptability to changing situations
  • Efficiency and accuracy
  • Problem-solving within guidelines

Key Requirements

  • Associate's degree or equivalent or 3 years related experience
  • Experience with ERP, CRM, and specialized software
  • Adherence to GMP and ISO 9001 processes

Work Rights

Not specified

Tailored Resume

Cover Letter