Associate Director, Hr User Experience & Service Delivery Manager

CSL Behring

Human-centered design techniques
Hr service delivery model design
Hris proficiency and microsoft office suite
The role is responsible for designing intuitive, human-centered HR experiences that align with the organization's desired employee journey

Job Summary

  • The role is responsible for designing intuitive, human-centered HR experiences that align with the organization's desired employee journey.
  • This position requires deep expertise in translating complex HR policies and processes into user-focused assets like service journeys and guides.
  • As a global role within CSL Behring, the incumbent will partner with senior leaders to drive scalable and measurable HR service outcomes.

Matching Summary

The role is responsible for designing intuitive, human-centered HR experiences that align with the organization's desired employee journey.

Skills & Requirements

Must-have

  • Human-centered design techniques
  • HR service delivery model design
  • HRIS proficiency and Microsoft Office suite
  • Global matrixed organization experience
  • Employee experience strategy development

Nice-to-have

  • Fluency in additional languages
  • Deep understanding of BioPharma HR trends
  • Trusted advisor relationship building
  • Cross-functional stakeholder collaboration

Key Requirements

  • Minimum 5 years experience in HR IT or Service Design
  • Master's degree or professional HR IT qualification preferred
  • Experience in global or matrixed organizations
  • Strong business acumen and trusted advisor capabilities

Work Rights

Not specified

Tailored Resume

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