Not specified; not specified; competitive health c...
3+ years bicycle service center experience
Write over 50% of work orders
Manage workflow and staffing decisions
As the operations lead, you will be ultimately accountable for all decisions relating to workflow, staffing, and KPIs to ensure every customer has the best experience
Job Summary
As the operations lead, you will be ultimately accountable for all decisions relating to workflow, staffing, and KPIs to ensure every customer has the best experience.
You will integrate the sales and service experience while training your team and engaging with customers to recommend the right service at the right time.
The company offers competitive benefits including a 401(k) with match, Employee Stock Ownership Plans (ESOP), and tuition reimbursement up to $15,000.
Matching Summary
As the operations lead, you will be ultimately accountable for all decisions relating to workflow, staffing, and KPIs to ensure every customer has the best experience.
Salary
Not specified; Not specified; Competitive health care, dental, vision, 401(k) with match, ESOP, tuition reimbursement up to $15,000
Skills & Requirements
Must-have
3+ years bicycle service center experience
Write over 50% of work orders
Manage workflow and staffing decisions
Nice-to-have
High energy and constant learning engine
Ability to anticipate shop needs
Warm approachable hospitality manner
Key Requirements
3+ years of bicycle service center experience
Willingness to attend Trek Service classes in Waterloo, WI