This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM
Job Summary
This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM.
The company is a Fortune 500 organization obsessed with making hard work pay off for people, customers, and the world.
Candidates will lead proactive engagements including onboarding, value realization, and roadmap alignment to accelerate customer maturity.
Matching Summary
This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM.
Salary
Base: $95,000 - $142,600 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available
Skills & Requirements
Must-have
3+ years Contract Lifecycle Management experience
SaaS customer-facing services role
Strategic customer engagement leadership
Data-driven adoption metrics analysis
Executive stakeholder communication
Nice-to-have
Experience in evolving incubating environments
Ability to travel up to 10%
Collaborative cross-functional teamwork
Sun-drenched optimism and drive
Key Requirements
3+ years in complex SaaS customer success or consulting
3+ years managing customer relationships focused on adoption
3+ years specific Contract Lifecycle Management (CLM) experience