Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Support technology equipment and software
Respond to it service tickets
Install and configure operating systems
The University of Arkansas is seeking a Desktop Support Technician to provide technical support and maintenance for technology equipment and software. This position requires a strong background in computer support, including experience with both Windows and Mac operating systems

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

Match Score: 85

The University of Arkansas is seeking a Desktop Support Technician to provide technical support and maintenance for technology equipment and software. This position requires a strong background in computer support, including experience with both Windows and Mac operating systems.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Support technology equipment and software
  • Respond to IT service tickets
  • Install and configure operating systems
  • Transport and deploy IT hardware
  • Tier-2 support resource

Nice-to-have

  • Strong customer service skills
  • Strong communication skills
  • Create and maintain collegial relationships
  • Advance the state and build a better world

Key Requirements

  • Bachelor's degree in computer science or related field plus 2 years experience
  • Technical training in computer science plus 5 years experience
  • 2 years supporting Windows and Mac computers
  • Experience with Endpoint management software
  • Networking essentials and audio/video systems knowledge

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter