Customer Support Engineer

Infobip

Fair compensation aligned with market st + ards; p...
Hybrid
Smpp protocol knowledge
Api working knowledge
Sql querying skills
Infobip is seeking a Customer Support Engineer to provide technical assistance and post-sales support for its cloud communication platform. The ideal candidate should possess strong technical skills, especially in SMPP protocol, API, and SQL, while demonstrating empathy and problem-solving abilities

Job Summary

  • The role involves providing top-notch technical assistance and post-sales support for the company's full-stack cloud communication platform.
  • Engineers are expected to troubleshoot complex technical issues using SMPP protocols, APIs, and SQL while maintaining high customer satisfaction.
  • Infobip offers a culture of continuous development with flexible work arrangements, ESOPs, and opportunities for international mobility.

Matching Summary

Match Score: 85

Infobip is seeking a Customer Support Engineer to provide technical assistance and post-sales support for its cloud communication platform. The ideal candidate should possess strong technical skills, especially in SMPP protocol, API, and SQL, while demonstrating empathy and problem-solving abilities.

Salary

Fair compensation aligned with market standards; Performance-driven bonuses; ESOP stock options available

Skills & Requirements

Must-have

  • SMPP protocol knowledge
  • API working knowledge
  • SQL querying skills
  • SMS HLR Number lookup experience
  • CPaaS and SaaS product support

Nice-to-have

  • WhatsApp Chatbot Email Voice support
  • Empathetic problem solving
  • Curiosity for root cause analysis
  • Mentoring junior team members
  • AI-first mindset application

Key Requirements

  • Experience with SMS HLR and Number lookup
  • Technical proficiency in API and SQL
  • Understanding of CPaaS and SaaS portfolios

Work Rights

Not specified

Tailored Resume

Cover Letter