Dispute Consultant

BMO

ON, Canada
Base: $36,600.00 - $67,500.00; bonus/equity: not s...
Fully remote
Credit card customer service
Analyze cases for fund retrieval
Merchant chargeback accuracy
Provides exceptional service to credit card customers by reviewing and analyzing each case with the goal of retrieving funds in question from merchants

Job Summary

  • Provides exceptional service to credit card customers by reviewing and analyzing each case with the goal of retrieving funds in question from merchants.
  • Ensures delivery of exemplary service by investigating and resolving client/customer questions and issues in a timely, efficient and effective manner.
  • BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Matching Summary

Provides exceptional service to credit card customers by reviewing and analyzing each case with the goal of retrieving funds in question from merchants.

Salary

Base: $36,600.00 - $67,500.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Credit card customer service
  • Analyze cases for fund retrieval
  • Merchant chargeback accuracy
  • Customer communication and documentation
  • Risk identification and escalation
  • Investigate and resolve customer issues

Nice-to-have

  • Proactive issue resolution
  • Process improvement participation
  • Banking industry practices
  • Risk Management Framework application

Key Requirements

  • 2-3 years relevant experience
  • Post-secondary degree desirable
  • Credit card product knowledge
  • General ledger processes knowledge
  • Risk management & compliance basic
  • Conflict resolution skills proven
  • Lending products in-depth knowledge
  • Verbal & written communication good
  • Organization skills good
  • Collaboration & team skills good
  • Analytical and problem solving good

Work Rights

Not specified

Tailored Resume

Cover Letter