It Support Specialist

agi.aero

Fully remote
Office 365 user experience
Exchange online administration
Microsoft intune systems management
The job posting for an IT Support Specialist at AGI Aero seeks a candidate with extensive technical skills in systems support, particularly with hardware, software, and user account management. The role emphasizes ownership of technical projects, user support across multiple operating systems, and effective communication within a remote work environment

Job Summary

  • The role involves providing comprehensive hardware and software support for all lines of business including computers, tablets, phones, and printers.
  • Candidates will manage critical infrastructure projects such as system upgrades, security rollouts, and device standardization using tools like Microsoft Intune.
  • The position requires owning cross-functional initiatives to improve the end-user experience while maintaining detailed documentation and inventory.

Matching Summary

Match Score: 85

The job posting for an IT Support Specialist at AGI Aero seeks a candidate with extensive technical skills in systems support, particularly with hardware, software, and user account management. The role emphasizes ownership of technical projects, user support across multiple operating systems, and effective communication within a remote work environment.

Skills & Requirements

Must-have

  • Office 365 user experience
  • Exchange Online administration
  • Microsoft Intune systems management
  • Windows and OSX imaging
  • Heterogeneous network troubleshooting
  • End-user support for multiple OS

Nice-to-have

  • Linux operating system knowledge
  • Scripting for automation tasks
  • Analytical mindset for insights
  • Cross-functional project leadership
  • Flexible communication style
  • Data-driven decision making

Key Requirements

  • 3-5+ years of virtual experience
  • 5 to 8 years of working experience as an Application Systems Analyst
  • Relevant industry certifications preferred (Azure, Office365 Admin)
  • VDI experience required
  • Windows and Linux Server exposure
  • Experience with product specialist support

Work Rights

Not specified

Tailored Resume

Cover Letter