Product Support Representative - Amer - Command+

NAVBLUE, Inc.

Waterloo, Ontario, Canada
Not specified; not specified; competitive group be...
3d onsite
Strong technical troubleshooting skills
Experience with saas product deployment
Fluent in written and spoken english
The role serves as the primary technical interface for deploying Skywise Command+ digital solutions to airline customers globally

Job Summary

  • The role serves as the primary technical interface for deploying Skywise Command+ digital solutions to airline customers globally.
  • Candidates will manage customer backlogs, resolve complex technical queries, and collaborate with internal teams to ensure operational efficiency.
  • The position offers a hybrid work environment with flexible hours, professional development days, and access to an on-site flight simulator.

Matching Summary

The role serves as the primary technical interface for deploying Skywise Command+ digital solutions to airline customers globally.

Salary

Not specified; Not specified; Competitive group benefits plan included

Skills & Requirements

Must-have

  • Strong technical troubleshooting skills
  • Experience with SaaS product deployment
  • Fluent in written and spoken English
  • Ability to analyze system logs and workflows
  • Proficiency with ticketing and project management tools

Nice-to-have

  • Knowledge of Big Data and Artificial Intelligence
  • Understanding of aviation regulations
  • Background in aircraft design or operations
  • Customer-focused problem-solving mindset
  • Willingness to travel 10-20%

Key Requirements

  • Degree in Engineering, IT, Computer Science or equivalent experience
  • Basic knowledge of relevant Aviation Regulations
  • No specific years of experience explicitly mandated

Work Rights

Not specified

Tailored Resume

Cover Letter