Hourly range $28.43; not specified; not specified ...
Hybrid
High volume phone handling
Emr (epic) scheduling
Medical terminology knowledge
Assist in providing seamless, coordinated, and compassionate care at every patient encounter by answering inbound calls and messages for 13 clinical sections
Job Summary
Assist in providing seamless, coordinated, and compassionate care at every patient encounter by answering inbound calls and messages for 13 clinical sections.
Consistently provide exemplary and responsive customer service in a high volume, primary care support environment, utilizing sound, independent judgment and critical thinking.
Utilize the EMR (EPIC) to schedule patient appointments, convey patient information to triage resources, and serve as a source of information on section specific policies and procedures.
Matching Summary
Assist in providing seamless, coordinated, and compassionate care at every patient encounter by answering inbound calls and messages for 13 clinical sections.
Salary
Hourly Range $28.43; Not specified; Not specified
Skills & Requirements
Must-have
High volume phone handling
EMR (EPIC) scheduling
Medical terminology knowledge
Active listening skills
Independent judgment and critical thinking
Nice-to-have
Experience in ambulatory care
Contact center software proficiency
Interpersonal and communication skills
Key Requirements
Four years of related work experience; or two years of related work experience and an Associate degree; or an equivalent combination of experience and education.