Collections Supervisor

CPI SecurityA

Charlotte, United States
On-site
Leadership and team management
Policy enforcement
Proactive problem solving
Lead and develop a collections team to ensure high performance and continuous improvement

Job Summary

  • Lead and develop a collections team to ensure high performance and continuous improvement.
  • Enforce policies and standard operating procedures (SOPs) while addressing customer and employee friction points.
  • Monitor collections performance metrics and prepare reports for senior management.

Matching Summary

Lead and develop a collections team to ensure high performance and continuous improvement.

Skills & Requirements

Must-have

  • Leadership and team management
  • Policy enforcement
  • Proactive problem solving
  • Performance monitoring
  • Customer relations
  • Compliance management

Nice-to-have

  • Strong communication skills
  • Analytical abilities
  • Collaboration with departments

Key Requirements

  • Bachelor's degree in Business, Finance, or related field
  • 7+ years of contact center experience including dialer activity
  • Proven experience in collections management
  • Knowledge of relevant laws and regulations
  • Proficiency in Salesforce and billing systems

Work Rights

Not specified

Tailored Resume

Cover Letter