Global Patient Care Regional Hub Lead

Roche

Indianapolis, IN, US
Base: $144,800 - $268,800; bonus/equity: discretio...
5 years management experience in service or medical device
Bachelor's degree in medical technology or business
Lead and standardize customer care operations across countries
The role is responsible for executing customer service strategies that amplify the impact of each interaction within designated global regions

Job Summary

  • The role is responsible for executing customer service strategies that amplify the impact of each interaction within designated global regions.
  • Roche offers relocation benefits and a discretionary annual bonus based on individual and company performance.
  • This position empowers teams to deliver a first-class customer experience by aligning with the global 'why, what, how' framework.

Matching Summary

The role is responsible for executing customer service strategies that amplify the impact of each interaction within designated global regions.

Salary

Base: $144,800 - $268,800; Bonus/Equity: Discretionary annual bonus available; Benefits: Relocation benefits available

Skills & Requirements

Must-have

  • 5 years management experience in service or medical device
  • Bachelor's degree in Medical Technology or Business
  • Lead and standardize Customer Care operations across countries

Nice-to-have

  • Fluent in English with German or Spanish proficiency
  • Experience leading digital transformation and AI self-service
  • Strong VACC leadership with focus on psychological safety

Key Requirements

  • 7+ years of leadership in customer service or commercial operations
  • Proven B2B2C experience in MedTech, Diagnostics, or Pharma
  • Willingness to travel globally approximately 30%

Work Rights

Not specified

Tailored Resume

Cover Letter