Customer Success Engineer, Database (2nd Shift)

DigitalOcean

San Francisco, California, United States
Base: $75,200 - $94,000; bonus/equity: eligible fo...
On-site
2-5 years technical support experience
Hands-on postgresql mysql redis mongodb
Linux networking and cloud infrastructure knowledge
The role involves delivering hands-on technical support for database and cloud infrastructure issues while guiding customers on best practices

Job Summary

  • The role involves delivering hands-on technical support for database and cloud infrastructure issues while guiding customers on best practices.
  • DigitalOcean offers competitive compensation, equity grants, and reimbursement for conferences and training to support career development.
  • This is a remote position requiring availability for the 2nd shift (1pm - 9pm PST) to support critical customer escalations.

Matching Summary

The role involves delivering hands-on technical support for database and cloud infrastructure issues while guiding customers on best practices.

Salary

Base: $75,200 - $94,000; Bonus/Equity: Eligible for bonus and equity grants; Benefits: Flexible time off, EAP, conference reimbursement

Skills & Requirements

Must-have

  • 2-5 years technical support experience
  • Hands-on PostgreSQL MySQL Redis MongoDB
  • Linux networking and cloud infrastructure knowledge
  • Database fundamentals backups replication indexing
  • Strong troubleshooting across application and infrastructure

Nice-to-have

  • Open-source contributions in database ecosystem
  • Multi-cloud or hybrid cloud environment exposure
  • Experience with Kubernetes and containerized environments
  • Infrastructure-as-Code tools like Terraform or Ansible
  • Programming skills in Python PHP or NodeJS

Key Requirements

  • 2-5 years of experience in technical support or DevOps
  • Database certifications such as Oracle Certified Professional preferred
  • Remote work eligibility within United States time zones

Work Rights

Not specified

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