Receptionist

Royal London

Southampton, United Kingdom
Exceptional guest care
Manage check-in and check-out
Professional telephone manner
Offer exceptional guest care at all times, managing check-in and check-out processes to provide exceptional experiences

Job Summary

  • Offer exceptional guest care at all times, managing check-in and check-out processes to provide exceptional experiences.
  • Collaborate with colleagues to elevate the guest experience and manage guest complaints calmly and professionally.
  • Enjoy perks such as special rates on hotel rooms, company-wide recognition, and ongoing job-related training with clear paths for progression.

Matching Summary

Offer exceptional guest care at all times, managing check-in and check-out processes to provide exceptional experiences.

Skills & Requirements

Must-have

  • Exceptional guest care
  • Manage check-in and check-out
  • Professional telephone manner
  • Guest complaint management
  • Maintain hotel product knowledge
  • Follow safety and security protocols

Nice-to-have

  • Genuine passion for guests
  • Positive approach to change
  • Pro-active hands-on approach
  • Friendly team player
  • Confident communicator
  • Engaged with hotel initiatives

Key Requirements

  • Adhere to Company policies
  • Utilise relevant systems correctly

Work Rights

Not specified

Tailored Resume

Cover Letter