Air Freight Customer Service Officer (East / 5.25 days) [EL]

WECRUIT PTE. LTD.

Singapore, Singapore
Respond to customer inquiries about airfreight services
Assist customers with bookings and pickups
Track shipments and update milestones promptly
The role involves responding to customer inquiries regarding airfreight services, rates, schedules, and documentation

Job Summary

  • The role involves responding to customer inquiries regarding airfreight services, rates, schedules, and documentation.
  • Candidates will work closely with internal teams to ensure timely and efficient shipment processing while assisting with bookings and tracking.
  • The position requires addressing customer issues professionally and ensuring strict adherence to airfreight regulations and customs requirements.

Matching Summary

Match Score: 85

The role involves responding to customer inquiries regarding airfreight services, rates, schedules, and documentation.

Skills & Requirements

Must-have

  • Respond to customer inquiries about airfreight services
  • Assist customers with bookings and pickups
  • Track shipments and update milestones promptly
  • Address and resolve customer issues professionally
  • Ensure adherence to airfreight regulations

Nice-to-have

  • Collaborate with operations team to enhance processes
  • Keep customers informed of shipment delays
  • Maintain accurate records of interactions

Key Requirements

  • Adherence to airfreight regulations and customs requirements
  • Ability to maintain accurate records of customer interactions

Work Rights

Not specified

Tailored Resume

Cover Letter