Amanresorts is seeking an Assistant Reservations Manager for its luxury property, Amanpulo, located in the Philippines. The ideal candidate should have relevant experience in hotel reservations, strong communication skills, and a customer-oriented approach, with a focus on ensuring high-quality service and operational efficiency
Job Summary
The Assistant Reservations Manager plays a vital role in supporting the Reservations Manager in overseeing the overall operations of the department, ensuring the team delivers high-quality output while strategically prioritizing the optimization of hotel occupancy and revenue.
Responsibilities include managing the reservations team, ensuring prompt and professional responses to all room inquiries and booking requests, and handling VIP bookings endorsed by higher management and corporate teams.
At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations.
Matching Summary
Match Score: 85
Amanresorts is seeking an Assistant Reservations Manager for its luxury property, Amanpulo, located in the Philippines. The ideal candidate should have relevant experience in hotel reservations, strong communication skills, and a customer-oriented approach, with a focus on ensuring high-quality service and operational efficiency.
Skills & Requirements
Must-have
Reservations department oversight
Team management and training
VIP booking handling
LQA and Aman SEVA standards compliance
Daily operations meeting attendance
Pre-arrival reservation checks
Nice-to-have
Customer service oriented
Professional and courteous demeanor
Team player with independent work ability
Key Requirements
Bachelor’s degree in Hotel and Restaurant Management, Tourism Management, or related field
2–5 years of experience in hotel reservations operations
Proficient in hotel reservation systems (e.g., OPERA, Fidelio)
Familiarity with Microsoft Office Suite, especially Excel
Basic understanding of accounting or billing procedures