Technician Ii, Product Technical Support - Cebu

Fidelity National Information Services

Cebu, Philippines
Not specified; competitive salary + benefits menti...
Hybrid
3+ years service desk experience
Active directory administration
Servicenow ticketing system
The role involves troubleshooting hardware, software, network, Citrix, and VPN issues for banking and insurance clients

Job Summary

  • The role involves troubleshooting hardware, software, network, Citrix, and VPN issues for banking and insurance clients.
  • Candidates must be willing to work a hybrid schedule with at least two days onsite in Cebu.
  • The position requires participation in a 24/7 shifting schedule to support US-based business continuity.

Matching Summary

The role involves troubleshooting hardware, software, network, Citrix, and VPN issues for banking and insurance clients.

Salary

Not specified; Competitive salary and benefits mentioned

Skills & Requirements

Must-have

  • 3+ years service desk experience
  • Active Directory administration
  • ServiceNow ticketing system
  • Citrix and VPN troubleshooting
  • 24/7 shift work availability

Nice-to-have

  • Strong communication skills
  • Knowledge management contribution
  • Cross-team collaboration
  • Customer-focused mindset

Key Requirements

  • 3+ years relevant technical support experience
  • Must be based in Cebu, Philippines
  • Hands-on Active Directory and ServiceNow skills

Work Rights

Not specified

Tailored Resume

Cover Letter