Customer Operations Supervisor; Som & Controlled Drug Concentration

Lupin Ltd

Somerset, NJ, US
Base: $70,000 to $100,000; bonus/equity: discretio...
On-site
Som and controlled drug concentration
3pl management
Dscsa related support
Lupin Ltd is seeking a Customer Operations Supervisor to manage day-to-day customer interactions and oversee operations related to controlled substances. The ideal candidate will have experience in the pharmaceutical industry, strong leadership skills, and a customer-centric approach to problem-solving

Job Summary

  • The Customer Operations team is the primary contact for all day-to-day customer interactions for both internal and external customers.
  • The Customer Operations Senior/Supervisor will serve as both support to team members as well as be a layer within the team to handle escalated customer concerns.
  • This role requires self-initiation; someone that can evaluate a situation and determine if further enhancements will benefit the business, be able to implement an action plan and see it through.

Matching Summary

Match Score: 85

Lupin Ltd is seeking a Customer Operations Supervisor to manage day-to-day customer interactions and oversee operations related to controlled substances. The ideal candidate will have experience in the pharmaceutical industry, strong leadership skills, and a customer-centric approach to problem-solving.

Salary

Base: $70,000 to $100,000; Bonus/Equity: discretionary performance bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • SOM and controlled drug concentration
  • 3PL management
  • DSCSA related support
  • Order management process
  • Customer account management
  • Escalated customer support

Nice-to-have

  • Customer-centric approach
  • Continuous improvement ideas
  • Situational analysis
  • Independent thinking
  • Self-starter
  • Team collaboration

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 3-5 years pharmaceutical experience
  • Pharmaceutical Industry experience
  • Intermediate MS Office skills

Work Rights

Not specified

Tailored Resume

Cover Letter