Etic, Service Delivery Manager - Manager

PwC UK

Managed services delivery oversight
Sla/ola compliance management
Financial process knowledge o2c r2r fpa
This role focuses on overseeing the operational execution and delivery of Managed Services to ensure alignment with business objectives

Job Summary

  • This role focuses on overseeing the operational execution and delivery of Managed Services to ensure alignment with business objectives.
  • The manager is accountable for SLA and OLA compliance, implementing corrective actions to address deviations and continuously improving service delivery.
  • Candidates must possess strong financial acumen including understanding of accounting principles like GAAP, IFRS, and IPSAS alongside proficiency in systems like SAP or Oracle.

Matching Summary

This role focuses on overseeing the operational execution and delivery of Managed Services to ensure alignment with business objectives.

Skills & Requirements

Must-have

  • Managed Services delivery oversight
  • SLA/OLA compliance management
  • Financial process knowledge O2C R2R FPA
  • Accounting principles GAAP IFRS IPSAS
  • Quality review and audit execution
  • Governance framework implementation
  • Root cause analysis and corrective actions

Nice-to-have

  • Strong leadership and people management
  • Excellent client relationship abilities
  • Process improvement drive
  • Change management expertise
  • Agile methodology familiarity
  • Kanban project management skills
  • Emotional regulation and empathy

Key Requirements

  • Degree in relevant field preferred
  • Proficiency in SAP or Oracle systems
  • Advanced Excel skills required

Work Rights

Not specified

Tailored Resume

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